Software Recommendation Policy

Every product in our marketplace is entered into a managed catalogue by a Cyberxone specialist. Each entry records what the product does, who it suits, its typical entry price, its integration surface, the technical skill and effort a rollout needs, and its honest limitations. Entries are reviewed on a schedule, and the last review date is shown on the product page.

Claims that customers rely on — pricing, regional availability, API and connector availability, compliance statements, and any commercial relationship with Cyberxone — are tracked individually as verified or unverified. We only present a claim as confirmed when a specialist has checked it against evidence. Anything unverified is labelled as an estimate or left unstated.

Recommendations are built from the answers you give in an Onyx consultation: your objective, your industry, the size of your team, the operational challenges you named, your budget range, your timeline, and how much of the work you want Cyberxone to do. Each recommendation lists the answers that shaped it, so you can see the reasoning rather than take it on trust.

We do not sell, share or transfer your consultation answers to vendors. If you ask us to introduce you to a vendor, we tell you what will be shared first.

Every recommendation carries one of four confidence levels:

• Strong fit — your answers, your size and your budget all line up, and our evidence for the product is current.
• Good fit — a clear match with one open question, such as an unverified price or an integration we would need to confirm.
• Conditional fit — it fits some of what you described but conflicts with something else, or we are missing information from you.
• Needs specialist review — the decision is consequential, the information is incomplete, or a critical claim is unverified.

Confidence weighs how complete your consultation is, how many of your requirements the product matches, whether any requirements conflict, budget and currency compatibility, regional availability, implementation complexity, integration fit, security and compliance uncertainty, and how fresh our evidence is. When confidence is low we say what is missing and ask for it rather than presenting the recommendation as settled.

Each product carries one of these labels:

• Independent recommendation — Cyberxone earns nothing from the vendor.
• Cyberxone implementation partner — we implement and support the product. You pay the vendor for software; you pay us only for implementation work you approve in writing.
• Affiliate relationship — we may earn a referral fee if you subscribe.
• Reseller relationship — we can resell licences, with pricing confirmed in writing before anything is ordered.
• Sponsored placement — the vendor pays for visibility in our marketplace.
• Preferred vendor — we have deep delivery experience with the product. No fee is paid to or by the vendor.

A label is shown only when the underlying relationship is verified in our catalogue. If a relationship is recorded but not yet verified, we do not display a confirmed label and we treat the recommendation as independent until we can confirm it.

Commercial standing is not an input to the fit score. Sponsorship, affiliate status and reseller rights carry no weight in ranking, and where two products score equally on fit we list the one Cyberxone earns nothing from first. Sponsorship can affect where a vendor appears in the marketplace; it cannot place a product above a materially better-fitting alternative in your consultation report. Where a commercial option is recommended, we show an independent alternative alongside it.

Catalogue entries have a last-reviewed date and a next-review date. When an entry passes its review date we flag it internally and tell you in the report that the details are indicative. Software pricing, packaging, regional availability and terms change without notice, and the vendor's own website is always the authoritative source.

Vendors who believe an entry is inaccurate can write to us with the correction and the evidence for it; we review submissions and update or annotate the entry. Corrections do not require a commercial relationship, and submitting one does not create a preference.

Every recommendation in an Onyx report can be challenged directly: ask for a cheaper option, a free option, an alternative in the same category, or a specialist review. Onyx re-runs the recommendation against your new constraint rather than defending the original answer. You are never obliged to buy anything we recommend, and you can bring your own preferred product for us to implement instead.

Some decisions are too consequential to be settled by an automated consultation. We route a recommendation to a specialist before implementation when it involves cybersecurity architecture, identity and access management, enterprise device management, ManageEngine enterprise deployments, regulated data, legal or healthcare workflows, financial systems, payment infrastructure, high-value migrations, custom development, data residency questions, conflicting compliance requirements, low-confidence matches, or unverified critical claims.

In those cases the report states that specialist review is required before implementation. That is a status, not an approval: no work begins and no software is ordered until a specialist has confirmed the approach with you in writing.

This is an operational policy published and maintained by Cyberxone Inc. It is not an independent audit, a certification, or a warranty of any product's performance, security or compliance. Recommendations are professional opinion based on the information you give us and the information the vendor publishes.

Questions about a specific recommendation? Contact us and a specialist will explain it.